The broader concept set

Helps a CX leader find the small, high-leverage moments in their customer journey using Jeannie's trademarked Micro Moments framework - the touchpoints that quietly decide whether the experience feels good or not.

Replaces the generic journey-mapping tools the rest of the market is selling. Members get something nobody else has - Jeannie's IP, made interactive. Strong renewal hook.

Member describes their journey in plain words. The tool walks them through the Micro Moments lens, identifies the high-leverage touchpoints, and gives them a printable map plus coaching notes.

Walks the CX leader through formalizing their program - scope, governance, success criteria - and produces a one-page document the executive team can sign.

Brand-new CX leaders are the highest-conversion segment. This tool gives them a tangible win in the first week of Membership - they leave the session with a document their CEO will sign.

Guided wizard tied to Jeannie's frameworks. The leader answers structured questions, the tool drafts the charter, output is a clean branded one-pager.

Helps the CX leader walk into a CFO or CEO conversation prepared. Pairs with the Compass and pulls together the narrative they need to make the case for their program.

CX leaders renew when their program survives budget reviews. This is the tool that gets them through those reviews. Direct retention impact.

Takes the leader's Compass score plus their org context. The tool drafts a one-page executive briefing - wins, risks, asks - in language the C-suite reads.

Turns a finished CX Mission Statement into a 90-day team rollout plan - comms cadence, workshop outline, reinforcement checkpoints. Bridges the gap between writing the statement and the team actually living it.

Every Mission Statement Builder user becomes a Rollout Planner user. Two tools, same job. Increases the time-on-tool inside Membership.

Takes the finished statement (from the Mission Builder) and produces a week-by-week plan. Member can edit, export, and share with their team.

A short Monday-morning email the CX leader sends their team. One coaching prompt, one quote from the book, one question to discuss. Keeps the work alive between meetings.

The leader becomes Jeannie's voice inside their organization every week. Their team sees the value, asks who Jeannie is, the leader credits Membership. Word-of-mouth growth.

Draws from the book and Jeannie's body of work. Each Monday, generates a fresh on-brand email the leader sends as-is or tweaks in 30 seconds.

Reads through hundreds of NPS comments at once and surfaces the themes, the at-risk customers, and what to do next. Past the score, into the why.

Members come back to Membership every time they need to make sense of feedback. High-frequency-of-use tools = higher renewal rates.

Member pastes their comments. The tool categorizes them, flags the worrying ones, surfaces themes, and proposes response templates the team can personalize.

Same idea as the NPS Analyzer but for any unstructured customer feedback - survey responses, support tickets, interview notes. Turns the mess into a leadership-ready summary.

Solves the universal CX-leader pain point: 'I have all this feedback and no time to read it.' Members use it before every quarterly leadership review.

Paste in feedback from any source. The tool extracts themes, sentiment, and priority order, then writes a short executive summary the leader takes to the next meeting.

Before a CX leader has a renewal conversation with leadership or a vendor, this pulls together the prep they need: the wins, the risks, the asks.

Members renew when they're equipped to make the case for their own renewals at work. Direct line.

Member enters the relationship details. The tool generates a structured prep document - what to celebrate, what to address, what to ask for.