CX Charter Drafter · Chapter 7

Turn your CX work into governance.

The Charter is what makes CX survive past you. Who owns what, who decides what, how conflicts escalate, how the Charter itself gets updated. Based on Chapter 7 of Experience Is Everything. Tailored to your org size and current friction points.

The organization

Organization*

Industry

Org size

Ownership today

Current CX owner

Sponsor exec

The work

Top 3 customer friction points the Charter has to help resolve*

Known constraints (budget, headcount, political)

Optional: your existing CX Mission Statement

Paste your Mission Statement if you have one

Required: org name + top 3 friction points (at least 20 chars).